Please pay close attention to work that has impact on access, visibility and safety for our customers and associates. Projects such as roof replacement, parking lot work, and site construction should be immediately reported to Facilities Management, so that the proper steps can be taken to avoid a negative impact to the operation of the store.

Contact: 866-888-4321 or E-ticket

The following steps should be taken to avoid incidents that will lead to business interruption:

Vestibule (Entry) Heaters: Entry way heating equipment not working properly in the winter months can cause a condition where interior sprinkler pipes break, causing water intrusion and damage. Take a moment to test the thermostat to be sure that the heater is fully functional, especially ahead of extreme cold weather conditions.

Receiving Area HVAC: Insufficient heat in the backroom and receiving areas of the building, especially on a day with extreme low outside temperature and wind chill, can cause plumbing pipes to freeze and ultimately break. During the colder months, pay special attention to the HVAC unit serving this area to be sure it’s working properly. If you happen to have a history of freezing pipe issues even with a functioning unit, consider leaving the impact doors to the sales floor open overnight as an additional heat source for this area.

Immediately report all HVAC issues to Facilities Management by e-ticket or 866-888-4321.

Winter Safety (Replaces Fall HVAC PM Services)

• Please check regularly to be sure sidewalks and parking lots are properly treated for ice and snow. Don’t wait for an incident to occur before taking action – immediately report all issues to Facilities Management (866-888-4321).
• Shopping carts that become loose can be dangerous to both pedestrian and vehicle traffic. Be sure that cart collection is increased on days where inclement weather occurs to prevent accident and potential damage/injury.
• Please be sure that all areas of building egress are clear especially when a sizeable snow fall occurs. Open exit doors to be sure there are no obstacles present such as snow and ice. Be prepared in the event of a building emergency.

Taking these proactive steps will help to keep our customers and associates safe when inclement weather occurs.  Please contact Facilities Management with any questions or concerns.

Holiday Reminders: 

With the Holiday shopping season upon us, here are a few quick reminders when encountering Facilities related issues, to help expedite resolution and keep our stores safe and fully operational:

• Issues that have a high impact on business, such as Automatic Door, Interior/Exterior Lighting, HVAC, and Roof leaks should be immediately reported to Facilities for prompt resolution. This also includes parking lot conditions, most especially when snow and icing events occur.
• Issues that are classified as safety and security should be called into our support line at 866-888-4321. All non-safety and security issues can be reported by e-ticket and will be responded to promptly.
• With darkness arriving earlier in the evening, it’s very important that the store exterior is well lit for the safety of our customers and associates. Please take the opportunity to survey your exterior lighting, such as building signage and parking lot lights to be sure they are properly lit.

Happy Holidays!